Terms and Conditions

Booking Appointments

Appointments should be booked over the phone and a deposit of £10 will be taken for any treatment which is over £10.00  48 hours cancellation notice is required should you wish to cancel an appointment or you may be charged up to and including 50% of the treatment cost.  If the treatment booking was to be paid by a voucher and a cancellation was made with less than 48 hours notice given then up to 50% of the treatment price will be deducted from the amount of the voucher held by the customer.  It is the customers responsibility to  call the salon to inform the therapist of the cancellation if the salon  is closed the customer is required to leave their name and cancellation message on the available answer phone together with the time and date they rang, otherwise a charge could still be made.

 

Vouchers

Vouchers can be purchased from the salon for treatments or products.  The voucher is the responsibility of the customer once it leaves the salon and should the voucher be misplaced Cuties will in no way be held responsible to replace or carry out treatments for that voucher.  Voucher cannot be exchanged for cash.  Vouchers cannot be used for any special monthly offers, unless clearly stated on the advertising merchandise for those offers.

 

Deposits

Deposits will be required for treatments that take 1 hour of over and up to 50% of the treatment price can be requested by management.  This deposit will then be taken off the treatment price on the day of the appointment.  If the appointment is cancelled with less than 48 hours notice then the deposit is non refundable.

Cuties endeavour to carry out all pre-booked appointments by the therapist requested, however should a member of staff become ill Cuties hold the right to re-arrange the appointment or move the appointment to another member of staff without notice.

 

Christmas

From the 18th November until the 1st January each year Cuties take a deposit for every treatment over £10. This is due to this being our busiest time of the year. These deposits ensure the time you request are secure for your treatment and the amount paid is deducted from the treatment cost on the appointment date. Should a cancellation be made with less than 48 hours notice these deposits are non-refundable.  Points cannot be used for treatments in this period as it is our busiest time.  Should an appointment be made within this period and a deposit has not been paid Cuties reserve the right to cancel the booking or appoint that allocated time to another client if needed without prior notice.

 

Prices

Cuties will always endeavour to update the website on a regular basis but should the price of a treatment differ in salon for that of the website at the time of booking or carrying out the treatment the price stated in salon will be charged.

 

Offers

Offers are subject to availability and website may not be up to date.  Therefore it is advisable to contact the salon for up to date offers and prices.  Cuties reserves the right to withdraw offers at any time and are not bound to honour any offers shown on this website until confirmed via the telephone.